Effective Date: February 24, 2025
At USA Roof Masters, we are committed to protecting your privacy and ensuring transparency about how we handle your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit USARoofMasters.com or engage with our services. By using our website, you agree to the terms outlined below.
1. Information We Collect
We collect the following types of information:
Personal Information:
Name, email address, phone number, mailing address, and property details you provide through our Contact Form for Estimates & Service Requests or when using Roofl for instant roofing quotes.
Messages you send via Tidio Instant Chat.
- Non-Personal Information:
- IP address, browser type, device information, and website usage data (e.g., pages visited, time spent) collected via Google Analytics, Google Tag Manager, and Meta Business Suite Retargeting Pixels.
- Service-Related Information:
- Details about your roofing project or needs submitted through forms or Roofl.
2. How We Collect Information
We gather information in these ways:
- Directly from You: When you submit our Contact Form, request an instant quote via Roofl, or chat with us using Tidio.
- Automatically: Through tools like Google Analytics (for website analytics), Google Tag Manager (to manage tracking codes), Google Ads Manager (for advertising), and Meta Business Suite with Retargeting Pixels (for social media analytics and ads).
From Third Parties: We may receive data from advertising partners like Google Ads or Meta Business Suite if you interact with our ads on their platforms.
3. How We Use Your Information
We use your information to:
- Provide roofing estimates, schedule services, and deliver instant quotes via Roofl.
Respond to your inquiries or chats through Tidio. - Improve our website and services using insights from Google Analytics.
- Deliver personalized ads through Google Ads Manager and Meta Business Suite Retargeting Pixels.
- Communicate with you about services, updates, or promotions (with your consent where required).
4. How We Share Your Information
We do not sell your personal information. We may share it with:
- Service Providers:
- Google (for Analytics, Tag Manager, and Ads Manager).
- Meta Business Suite (for advertising and retargeting).
- Tidio (for chat support).
- Roofl (for instant quote generation).
- Legal Requirements: If required by law, such as in response to a court order or subpoena.
- Business Transfers: If USA Roof Masters is involved in a merger, acquisition, or asset sale, your data may be transferred.
5. Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., Meta Retargeting Pixels, Google Tag Manager) to:
- Analyze site performance (via Google Analytics).
- Serve relevant ads (via Google Ads Manager and Meta Business Suite).
- Enhance your experience (e.g., remembering preferences). You can adjust cookie settings in your browser, but disabling them may limit site functionality.
6. Your Choices and Rights
- Opt-Out: Unsubscribe from marketing emails by clicking “unsubscribe” in our emails or contacting us. You can also opt out of personalized ads via Google or Meta’s ad settings.
- Access and Update: Request access to or updates of your personal data by contacting us at [insert contact email/phone].
- California Residents: Under the CCPA, you may request disclosure, deletion, or opting out of data sales (though we do not sell your data).
7. Data Security
We take reasonable steps to protect your information from unauthorized access or loss, including encryption and secure vendor partnerships. However, no online system is fully secure, and we cannot guarantee absolute protection.
8. Third-Party Links
Our site may link to external websites (e.g., Google, Meta). We are not responsible for their privacy practices or content.
9. Children’s Privacy
Our services are not designed for individuals under 13. We do not knowingly collect data from children under 13, and we will delete it if discovered.
10. Changes to This Policy
We may update this Privacy Policy as needed. Changes will be posted here with an updated effective date. Please review it periodically.
11. Contact Us
For questions about this Privacy Policy or your data, contact us at:
- Email: [email protected]
- Phone: 215-63-USARM